Privacy Policy
Effective Date: October 16, 2026
Entity: Tile Brokerage International (“TBi”)
Website: https://tilebrokerage.com/
1. Introduction
Tile Brokerage International respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, register for a trade account, request catalogues, or engage with our global surface specification services.
2. Information We Collect
We collect information that identifies, relates to, or could reasonably be linked with you (“Personal Data”). This may include:
Identity & Trade Credentials: Full name, company name, professional title (e.g., Architect, Interior Designer, Developer), and trade account login credentials.
Contact Data: Business email address, phone numbers, and project delivery/shipping addresses.
Project & Specification Inquiries: Details regarding architectural projects, material selections, catalogue requests, and custom sample orders.
Technical & Usage Data: IP address, browser type, device information, operating system, and pages visited on our site, collected via cookies and analytics tools.
3. How We Use Your Information
We process your personal data for legitimate business and fulfilment purposes, including:
Trade Account Management: Verifying professional status, maintaining trade portals, and processing orders or sample requests.
Specification Support: Connecting architects, designers, and developers with relevant tile catalogues, technical data sheets, and material samples.
Communication: Responding to inquiries, providing updates on global shipments, and sending curated trade insights or collection launches (with opt-out options available).
Website Optimisation: Analysing traffic patterns, improving digital catalogue functionality, and ensuring platform security.
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to ensure optimal performance, enhance user experience, and analyze site traffic. You can manage or decline non-essential cookies through your browser settings or our cookie consent banner upon arrival.
5. Data Sharing and Disclosure
We do not sell your personal data. We may share your information only under the following circumstances:
Global Operations & Logistics: With trusted logistics partners, freight forwarders, and manufacturing suppliers strictly required to fulfill material sampling, orders, and deliveries across our global footprint.
Service Providers: Third-party IT, CRM, and hosting providers who assist in operating our digital infrastructure under strict confidentiality agreements.
Legal Compliance: When required to comply with applicable laws, court orders, or governmental regulations.
6. Data Security
We implement robust administrative, technical, and physical security measures designed to protect your personal data from unauthorised access, alteration, disclosure, or destruction.
7. Your Data Rights
Depending on your jurisdiction (such as the UK/EU GDPR or applicable state privacy laws), you may have the right to:
Access, correct, or request deletion of your personal data.
Object to or restrict the processing of your data.
Withdraw consent for marketing communications at any time by clicking “Unsubscribe” in our emails or contacting us directly.
8. Contact Us
For any questions regarding this Privacy Policy, to exercise your data rights, or to update your trade account details, please contact us via our official Contact Page.