Terms + Conditions
1. Introduction & Acceptance of Terms
Welcome to Tile Brokerage International. These Terms & Conditions (“Terms”) govern your access to and use of our website, trade services, material brokerage, sampling services, and product specifications. By accessing our platform, requesting trade catalogues, or engaging our brokerage services, you agree to be bound by these Terms.
2. Business & Brokerage Role
Tile Brokerage International acts as a commercial intermediary and broker connecting trade professionals—including architects, interior designers, property developers, and contractors—with global tile and surface manufacturers.
TBi provides specification advice, product sourcing, sample fulfilment, and order facilitation.
Final manufacturing specs, batch tolerances, and lead times are subject to the individual manufacturing partner selected for your project.
3. Trade Accounts & Client Representations
Access to wholesale pricing, digital trade portals, and specialised product specification sheets may require trade account registration.
You represent that all information provided during account registration or project inquiries is accurate and reflects your bona fide professional status within the architecture, design, or construction industries.
4. Samples, Material Variation & Specifications
Natural & Manufactured Variation: Ceramic, porcelain, stone-effect, and natural stone tiles are subject to inherent variations in shade, tone, veining, texture, and caliber between different production batches and sample batches.
Samples: Samples provided by TBi are intended as an approximate guide to texture, colour, and finish, but do not guarantee an exact batch match for final bulk shipments.
Technical Suitability: While TBi provides technical data sheets (e.g., slip resistance ratings, water absorption, frost resistance), it remains the responsibility of the specifying architect, designer, or contractor to ensure the chosen material meets local building codes and site-specific structural requirements.
5. Quotations, Pricing & Orders
All written quotations provided by TBi are valid for thirty (30) days from the date of issuance unless otherwise stated in writing.
Prices quoted are exclusive of applicable taxes (e.g., VAT, customs duties), freight/shipping charges, and special packaging fees, which will be itemised separately on official proforma invoices.
Orders are considered finalised only upon receipt of written purchase confirmation and clearance of required deposit/payment terms.
6. Delivery, Risk & Freight
Delivery dates provided by TBi are estimates based on factory lead times and shipping schedules. TBi is not liable for delays resulting from global shipping disruptions, customs holds, port congestion, or force majeure events.
Risk in the goods passes to the client upon delivery to the designated project site or freight collector, as specified in the agreed Incoterms (e.g., FOB, CIF, DDP).
Inspection Upon Receipt: Claims for damaged goods, missing quantities, or transit damage must be recorded on the delivery note and reported to TBi in writing within forty-eight (48) hours of receipt along with photographic evidence.
7. Installation & Claims
Pre-Installation Inspection: All tiles must be inspected for shade, size, caliber, and surface defects prior to installation. No claims will be accepted by TBi or its manufacturing partners once tiles have been cut, installed, or fixed to a substrate.
Installation must be conducted by qualified trade professionals in strict accordance with manufacturer guidelines, suitable adhesives, grout selection, and movement joint standards.
8. Intellectual Property
All content published on tilebrokerage.com—including text, high-resolution product imagery, branding logos, catalogues, and design layouts—is the property of Tile Brokerage International or its supplying partners and is protected by international copyright laws. Unauthorised reproduction or commercial redistribution without prior written consent is strictly prohibited.
9. Limitation of Liability
To the fullest extent permitted by law, Tile Brokerage International shall not be liable for any indirect, incidental, consequential, or punitive damages, including loss of profits, site downtime, or labor costs arising out of or in connection with product availability, delivery delays, or material performance.
10. Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales (or the primary legal jurisdiction of TBi’s corporate entity), without regard to its conflict of law principles. Any disputes arising hereunder shall be subject to the exclusive jurisdiction of the local courts.
11. Contact Details
For questions regarding these Terms & Conditions or trade inquiries, please contact us via our official website at https://tilebrokerage.com/.